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Contact Us

Image for Contact Us page.
This page contains information about how to contact our main office in Whangarei and our Service Centre at Ruakaka.
Updated: 12/11/2020 4:09 p.m.

Contact Us - General Enquiries

Whether you need advice, support or action, we are here to help. You can:

  • Use one of our online forms (below)
  • Call us on 09 430 4200 (or freephone 0800 932 463)
  • Email us at
  • Come in person to our Customer Service Centres in Whangarei or Ruakaka.

You can also find us on social media: 

Whangarei District Council on Facebook

Where possible, please use online services for applications, payments, or to report an issue. Our contact-centre remains open to phone calls.

Christmas hours

Council offices will be closed from 3:00pm on Thursday 24 December, 2020 until 8:00am on Monday 4 January, 2021.

Our call centre remains open 24 hours.

Online forms

Customer feedback

Use our Customer Feedback form to give us your feedback (comments, compliments or complaints) about our service, our website or to make a general enquiry.

Reporting a problem

Use our Report a Problem form to tell us about non-urgent problems, such as water leaks, potholes, graffiti etc. 

Change of Postal Address

If you have changed your postal address, complete the form below so the Council can update your details.

Whangarei office - Forum North, 7 Rust Avenue

Our staff can help you with information, accept applications e.g. building or resource consents, register your dog or receipt an account.

Opening hours

Monday to Friday: 8:00am to 4:30pm
Public Holidays: Closed
Christmas period: See top of page.

Contact us

Phone: +64 9 430 4200 (24 hours a day / seven days a week)
Freephone: 0800 WDC INFO or 0800 932 463 (24hrs)
Postal: Whangarei District Council, Private Bag 9023, Whangarei 0148

Automated Information Line

Our automated information line provides a range of information on Council activities and services.

Phone: +64 9 430 4253

Ruakaka Service Centre - Takutai Place, Ruakaka

Opening hours

Monday to Friday:  8:30am to 4:00pm
Public Holidays: Closed
Christmas period: See top of page.

Contact us

Phone: +64 9 432 8360

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Council Office


Whangarei District Council owns this website and the information, images and photographs in it are subject to copyright. No portion may be copied or republished without prior permission of Whangarei District Council. We have made every reasonable effort to provide accurate and reliable information. The use of any information is at the website visitor’s own risk and discretion.